How escrow protects your money on Sendways

Sending money to a stranger before receiving a service is always a risk. Escrow eliminates that risk by holding payment until the service is delivered. On Sendways, this is how every transaction works.

The escrow flow. Sender pays. Money goes to Sendways-held escrow, not to the traveler. Traveler sees confirmed payment in the app and proceeds with the booking. Delivery happens. Delivery is confirmed. Money releases to traveler.

Why the traveler accepts this. Because confirmed payment in escrow is as good as having the money; they know it is committed. The escrow protects them too: a sender cannot cancel payment mid-delivery once the traveler has the package in their bag.

Timing of release. Escrow is released within minutes of delivery confirmation. Most travelers receive payment the same day as delivery. Bank transfer processing times vary by region and payment method.

Multi-currency support. Sendways supports transactions in multiple currencies. The sender pays in their currency, conversion happens at a market rate, and the traveler receives in their currency. Exchange rate fees are disclosed at booking.

What if delivery is never confirmed. If a delivery is in limbo (traveler says delivered, sender says not received), a dispute is raised. Sendways reviews evidence and makes a determination. Escrow remains locked throughout this process; neither party can access it during an active dispute.

Escrow is not complicated technology. It is a simple, proven mechanism that enables trusted transactions between strangers.