How Sendways platform fees work

Sendways charges a platform fee on every completed delivery. Here is how it works and what it pays for.

The fee rate. Sendways charges a 5% platform fee (500 basis points) on the delivery amount. This is deducted from the sender's payment before the remainder is placed in escrow.

Who pays. The platform fee is borne by the sender. When a sender books a delivery for GBP 100, GBP 5 goes to Sendways and GBP 95 goes into escrow for the traveler. The traveler receives the full GBP 95 on confirmed delivery.

What the fee covers. Identity verification infrastructure, escrow payment processing, dispute resolution, platform security and fraud prevention, and ongoing development.

Example calculation. A sender booking a 4 kg delivery at GBP 20 per kg pays GBP 80 total. GBP 4 is the platform fee. GBP 76 goes into escrow. The traveler receives GBP 76 on delivery.

Currency conversion fee. If the transaction involves a currency conversion (sender pays in GBP, traveler receives in NGN), a small conversion spread is applied on top of the market rate. This is disclosed at the time of booking.

The fee is non-refundable. In the event of a dispute where the sender receives a full refund, the platform fee is not returned. It covers the cost of operating the escrow and dispute systems regardless of outcome.

No hidden fees. There are no listing fees for travelers, no subscription fees, and no charges for using the messaging system. The 5% fee on completed deliveries is the only charge.